Terms & Conditions

SHIPPING

Unless otherwise stated, freight and shipping fees will be charged for shipments to a customer’s place of business anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Contact Walter A Wood Supply (WAW), for further information.  Title and risk of loss pass to customer upon tender of the shipment to the common carrier. If product is damaged in transit, customer must file claim with the carrier. Walter A Wood Supply uses FedEx and UPS for most shipments. If customer does not specify, we will choose the most economical method based on the size of order and time in transit required. Please refer to www.fedex.com or www.ups.com for specific time in transit. Large orders may require the use of a freight line. Customers are welcome to specify special shipping instructions.

PRODUCT PRICING

Due to market fluctuations, prices are subject to change without notice. Prices will be confirmed at the time of order. Honoring pricing errors will be at our discretion. You will be notified of price changes before the product ships and given an opportunity to cancel your order.

MINIMUM ORDER

There is a $25.00 minimum order requirement.

PAYMENT TERMS

For customers with established credit, terms are net thirty (30) days from date of shipment. If credit is not established, please include payment with order or purchase through Visa, MasterCard, or American Express. Cash or anticipation discounts are not allowed. All payments must be in U.S. dollars. Walter A Wood Supply shall have the right of set-off and deduction for any sums owed. If customer fails to make payment within thirty (30) days, Walter A Wood Supply may defer shipments until such payment is made, or may, at its option, cancel all or any part of unshipped order.

CREDIT BALANCE

Customer agrees that any credit balances issued will be applied within one (1) year of its issuance. If not applied or requested within one (1) year, any balance remaining will be subject to cancellation, and Walter A Wood Supply shall have no further liability.

SALES TAX

We are required by law to add applicable sales tax to all orders where we have a tax status. If you are tax exempt, please submit your tax exemption certificate. When ordering please indicate clearly which items are tax exempt.

PRICING POLICY

Although we intend to maintain prices during the life of our mailings and promotions, whether in print or electronic form, we reserve the right, to be exercised at our sole discretion, to revise prices, limit quantities, and correct printing/pricing errors.

RETURNS

Items must be returned within 15 days of receipt. Please call, email or fax our customer service department for a Return Authorization Number and shipping instructions prior to return. Special order items, videos and custom imprinted products are nonreturnable unless there is a defect in quality or workmanship. Shipping charges should be prepaid unless otherwise arranged in advance. No COD’s accepted. All merchandise must be carefully packed and will be subject to charge if not in saleable condition. All orders may be subject to a restocking fee of 25% if cancelled after shipment except if a product has been damaged in shipping or has a defect that renders it unsaleable. All sales are final on clearance items.

LIMITED WARRANTY

Warranty disclaimer. No warranty or affirmation of fact, express or implied is made or authorized by Walter A Wood Supply. WAW disclaims any liability for product defect claims that are due to product misuse. Improper product selection or misapplication; any description does not express or imply a warranty that the products are merchantable or fit for a particular purpose. Customer acknowledges that Walter A Wood Supply is not the manufacturer of the products. To the extent legally possible Walter A Wood Supply transfers the manufacturer's warranty to the customer.

Limitation of liability. Any liability for consequential and incidental damages is expressly disclaimed. WAW's liability in all events is limited to, and shall not exceed, the purchase price paid to Walter A Wood Supply.

Prompt Disposition. WAW will make a good faith effort for prompt correction or other adjustment with respect to any product, which proves to be defective within warranty period. Before returning any product, call the Walter A Wood Supply customer service department, giving date and number of original invoice(s), and describing defect. Returns must be pre-authorized, in writing, by Walter A Wood Supply.

ADDITIONAL TERMS

Force Majeure. Walter A Wood Supply shall not be liable for any delay in or impairment of performance resulting in whole or in part from acts of God, labor disruptions, shortages, inability to procure product, supplies or raw materials, severe weather conditions, or any other circumstances or cause beyond the control of Walter A Wood in the conduct of its business.

Cancellation. Any cancellation must be approved by Walter A Wood Supply, in writing, and may be subject to restocking and other charges.

Assignment. Customer shall not assign any order or any interest therein without the prior written consent of Walter A Wood Supply. Any actual or attempted assignment without WAW’s prior written consent shall entitle WAW to cancel such order upon notice to customer.

Electronic Data Interchange. If Walter A Wood Supply and customer have mutually agreed to use an Electronic Data Interchange (EDI) system to facilitate purchase and sale transactions, customer agrees: that it will not contest (i) any contract of sale resulting from an EDI transaction under the provisions of any law relating to whether agreements must be in writing or signed by the party to be bound thereby; or (ii) the admissibility of copies of EDI records under the business records exception to the hearsay rule, the best evidence rule or any other similar rule, on the basis that such records were not originated or maintained in documentary form. WAW and customer will negotiate and agree on technical standards and methods to use in making EDI purchases, and will use proper security procedures to protect EDI records from improper access. The business records maintained by WAW regarding EDI purchases made by customer shall be controlling.

Modification of Terms. WAW’s acceptance of any order is subject to customers’ assent to all of the terms and conditions set forth in Walter A Wood Supply’s acknowledgement, and customer’s assent to these terms and conditions shall be presumed from customer’s receipt of WAW's acknowledgement, or from customer’s acceptance of all or any part of the goods or services ordered. No addition or modification of terms and conditions shall be binding upon WAW unless agreed to by Walter A Wood Supply, in writing. If a purchase order or other correspondence contains terms or conditions contrary to the terms and conditions contained in WAW’s acknowledgement, WAW’s acceptance of any order shall not be construed as assent to any additional terms and conditions, nor will that constitute a waiver by WAW of any of the terms and conditions contained in WAW’s acknowledgement

Complete Agreement. The terms and conditions in WAW’s forms, acknowledgements, quotations, invoices and catalog sales terms and conditions are incorporated hereto by reference and constitute the entire and exclusive agreement between customer and Walter A Wood Supply.